Returns, Exchanges & Refunds Policy

Last Updated: June 06, 2025

Hassle-Free Returns for Your Peace of Mind

At CEHA Canada, your satisfaction is our priority. We want your shopping experience to be seamless and worry-free, which is why we offer a 30-day return policy on most standard orders. Please review our detailed guidelines below to ensure a smooth return or exchange process.

Returns Eligibility

All returns are subject to approval by CEHA Canada. Products that have been opened, used, or are not in their original condition may be deemed ineligible for return. The determination of acceptable condition is made solely at the discretion of CEHA Canada. 

CEHA Canada reserves the right to approve or deny any return request at its sole discretion. Customers may be required to provide descriptions and/or photographic evidence of the product's condition prior to return authorization. Failure to comply with these requests may result in denial of the return. 

All returns must meet the minimum eligibility criteria outlined below:

  • A valid proof of purchase and original packaging is required. 

  • Returns must be authorized with a valid Return Authorization Number obtained from CEHA Canada, which must be presented to the carrier during pickup. 

  • A restocking fee applies unless the item is confirmed as defective or damaged (see below). 

  • You are responsible for inspecting the product upon delivery and noting any damage on the delivery receipt before signing. 

  • For a damaged or defective item, the return or exchange request must be initiated within 5 days of delivery. For all other returns must be initiated within 30 days of delivery - returns requested after this period will not be accepted. 

  • Items must be unused, in their original packaging, and in resalable condition. 

  • Individual components from a set or bundle cannot be returned separately. 

  • Custom or special-order items are final sale and not eligible for return. 

  • Missed return pickups will result in a rescheduling fee - this fee will be clearly disclosed at the time Ceha Canda Inc. schedules a pickup on the customer's behalf. 

  • Failure to complete the returns process within one week of being provided with instructions from Ceha Canada may result in refusal of return. 


Note: Clear photos are required for any claims involving damage or defects. Returns without photo documentation may be subject to a higher return shipping fee. CEHA Canada reserves the right to reassess the restocking fee based on the information provided.

Exchanges

We only offer exchanges for defective or damaged products of the same item.  

To request an exchange, please email us at support@cehacanada.com. Be sure to include photos and a description of the issue.

Note: Visible inspection upon delivery and damage notation on the delivery receipt is mandatory to qualify for a damage-based exchange. 

Restocking Fee

To support efficient shipping, reduce waste, and manage inspection costs, a restocking fee applies to all returned items: 

  • 20% of the item’s purchase price with original packaging intact 

  • 30% if the original packaging is missing 


These fees cover return shipping, repackaging, and quality inspection. 

Damaged or Defective Items

If your item arrives damaged or defective: 

  • Contact us within 5 days of delivery at support@cehacanada.com 

  • Include clear photos and description of the issue 

  • If your request is approved, we’ll arrange a replacement or full refund at no extra cost for you. 

Refunds

Once we receive and inspect your return, we will notify you of your refund status. If approved: 

  • Your refund will be issued to your original payment method within 48 hours 

  • Please allow 5–10 business days for the refund to appear, depending on your financial institution 

  • Original and return shipping fees, as well as the restocking fee, are non-refundable 

How to Initiate a Return or Exchange

To initiate a return, please contact our support team at support@cehacanada.com to submit your request to get started. 

Note: Unauthorized returns without a valid Return Authorization Number from CEHA Canda cannot be processed by our warehouse and will not be accepted. 

Still Have Questions?

We’re here to help. For any concerns or inquiries about returns, exchanges, or refunds, reach out to our team at support@cehacanda.com.