Return & Refund Policy
Returns & Eligibility
We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below:
- Returns are accepted within 30 days of delivery.
- Items must be unused, in original packaging, and in resalable condition.
- Custom or special-order items are non-refundable.
- Proof of purchase is required for all returns.
Restocking Fee
A 15% restocking fee applies to all returned items. This fee covers inspection, repackaging, and handling costs.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
- We recommend using a trackable shipping service to ensure safe return delivery.
- If your return is approved, we will provide return instructions.
Refund Process
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days to the original payment method.
- Shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.
Exchanges
Exchanges are available for defective or damaged products only. If you need to exchange an item for the same product, contact us for further instructions.
How to Initiate a Return
To start a return, please contact our support team here or at info@cehacanada.com with your order details. Unauthorized returns will not be accepted.
For any additional questions, feel free to contact us.